Frequently Asked Questions

Quick Start

Nice to see you on! To get all access to our services and begin to download music you should register account on our site. It is easy and fast. First - click "Sign Up" link on the top of page and follow the instructions. Please note that you should use a valid email address because we will be sending a verification email. Your email will be used as your Login on our site.

Why I need account?

Having account on gives you the opportunity to download music from our site and enjoy bonuses and promotion. Be sure what you’re personal info is protected and never pass it to any third parties.

Can’t login?

Major cause of this error can be disabled cookies. Please turn on cookies in your browser (each browser have differ procedure). If this isn’t help, please be free to contact our support to get help.


The price for a FLAC file is same for all available content is set to $ .

Do you have Customer Support?

Yes, of course! For contacting our support you need perform next actions: 1. Login or register on 2. Enter in your personal account area, clicking by your email address. Then click the "Support" link. You will go to ticketing system. 3. Next click “Create ticket” button, and write about your problem. Please be accurate as possible in describing your problem – add link or describe the exact sequence of actions you have committed before receiving an error.

Don’t receive confirmation email?

First check your SPAM folder. If after a few hours still no confirmation message, please contact our Customer Support.

How to download from your site?

You need to have positive balance to start downloading. Next you need purchase music on release page. All purchased music can be downloaded from "My Downloads" page as well as from any other page, where you can see this track or album. You can press Download in Zip button next to an album to start the download. This will trigger the download of full album in a single Zip archive (you will require WinZip or 7Zip software to extract it, except if you use Windows XP, Vista or OSX operating systems). To download tracks individually in MP3 format, please click "Download" button in the last column. In case the track/album does not begin to download and starts to play directly in your media player, please right-click the download link and choose Save Target As...

How to refill my account balance?

To update your balance please visit Refill Balance page. Select payment method, deposit amount then press "Pay Now" button. You will be transferred to payment page where you should follow instruction and fill all necessary fields with correct information. Depending on the sum you pay and the method of payment we offer various bonuses. If you have questions - please feel free to contact our support team. Please note that the minimum one-time payment is $. All prices on our web site are in USD currency.

Do you have subscription fees? is not based on a subscription service. Our customers pay only for songs they have purchased, at the point of purchase.

If I make a deposit and won't use up my balance straight away, will it expire?

No, we have not time limitations/restrictions on our web site. All deposited money will be available until you spent them.

How can I try song before I will buy it?

We offer 60 seconds preview for any song available on and of course it's free. To get started listening to preview visit album page and click on play button beyond song you want to hear. Previews are a 60 sec long part of one track.

What is a zip file? How can I use it?

A zip file is archive (compressed folder) which has several files (or entire album) inside. It allows you to download several tracks at the one time. You will need to 'unzip' this file and extract files from archive before using them in MP3 player or mobile phone.

I have downloaded tracks to my computer, but can not find them!

Tracks that you have downloaded from usually be saved in one of three places: My Music, My Downloads or your Desktop. If you failed to find downloads, first of all make sure that you have really downloaded files. Then try to use searching system in your operating system - search for artist/album name.

How can I transfer purchased music to my iPod/iPhone?

IF you want transfer music to Ipod/IPhone, you need to install iTunes for your PC.
1. File > Add File to Library, and then locate the music file you want added to your library.
2. Sync your iPod/iPhone:
1. Connect your iPod/iPhone to your computer.
2. When the iPod/iPhone icon appears in the iTunes window (below Devices), select it.
3. If the Summary pane isn't showing, click the Summary tab.
4. To automatically sync your iPod/iPhone:
a) Make sure that "Manually manage music" is not selected.
b) Click the Music tab and do one of the following:
To automatically update your iPod/iPhone with all the songs and playlists in your library, select "Sync music" and then select "All songs and playlists".
iTunes loads the songs and playlists in your iTunes library onto your iPod, and deletes songs from your iPod/iPhone that aren't in your library.
To automatically update your iPod/iPhone with only certain playlists, select "Sync music" and "Selected playlists," and then select the playlists you want synchronized.
To manually sync your iPod/iPhone:
a) Make sure that "Manually manage music" is selected.
b) Click Music (below Library, on the left side of the iTunes window) and then drag songs and playlists to your iPod/iPhone.

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If you have forgotten your password for then you can request a new one here. If you have forgotten your registration e-mail, of if you have lost access to it please contact us by e-mail, ticket system or online chat and provide us the following information: e-mail, full name, address, last purchases information so we can restore your account information.